The Problem
Refund requests arrive across threads, formats, and urgency levels. Founders stop product work to verify orders, check policy windows, and reply manually.
Fintech Automation
Stripe Refund Bot handles refund requests in your inbox before they eat your weekend.
Connect Stripe plus email. The assistant reads refund requests, confirms the purchase, validates policy, issues legitimate refunds, and drafts the customer reply. Edge cases are routed to your queue with full context.
Founder math
5 hours/month saved
Manual refunds average 10-15 minutes. At 30 requests/month, that is 300-450 minutes of repetitive ops work that can be automated.
Ideal customer
SaaS founders, $5k+ MRR
Volume
20+ refunds/month
The Solution
Refund Bot standardizes every request into one queue, runs policy checks automatically, performs safe refunds, and leaves only ambiguous decisions for humans.
The Outcome
Faster customer response times, consistent refund handling, and a support workflow that scales without hiring a full-time operator.
Pricing
Starter
$25/mo
100 refunds/month
For founders handling refund operations themselves.
- • Stripe + inbox integration
- • AI triage and policy checks
- • Manual-review queue
Growth
$79/mo
500 refunds/month
For support-heavy SaaS teams with steady refund volume.
- • Everything in Starter
- • Priority webhook processing
- • Advanced policy controls
FAQ
How does Stripe Refund Bot decide whether to auto-refund?
Every request is checked against Stripe payment data, purchase timestamp, refund-window rules, and your high-risk keyword list. Only requests that pass all checks are auto-refunded.
What goes to manual review?
Anything outside policy: missing order references, high-dollar requests, keywords like chargeback/fraud, excluded products, or missing Stripe matches.
Do customers still get a human-sounding response?
Yes. The bot drafts a response with refund status and expected bank settlement timing. You can customize the tone and template in the dashboard.
Can I run this in test mode first?
Yes. Connect a Stripe test key, forward sample inbox events to the webhook endpoint, and validate end-to-end behavior before enabling production mode.